the univeristy of texas at austin

Follow Us  Follow the International Office on Facebook  Follow the International Office on twitter  Follow the International Office on Instagram  | Site Search:

ut isssio

Advising

Student | Exchange Student | Sponsored Student | Faculty & Scholar | Insurance

Front Desk

The ISSS Front Desk is open from 8 a.m. to 5 p.m. Front Desk staff can assist with general questions and document pick-up

Student Advising

An appointment is required to meet with an international student advisor to discuss immigration-related issues. For insurance, financial services, or tax questions, please refer to our website.

Limited August Advising. In order to welcome our new students to UT Austin, ISSS will offer limited immigration advising and signature requests beginning August 11 through August 22. If you have an emergency outside of the times below, please email us at hotline@austin.utexas.edu for assistance. 

  • Monday, August 11  1:30 – 3:00 p.m.
  • Tuesday, August 12  1:30 – 3:00 p.m.
  • Wednesday, August 13  1:30 – 3:00 p.m.
  • Thursday, August 14  1:30 – 3:00 p.m.
  • Friday, August 15  No advising or signature services
  • Monday, August 18  9:00 – 11:30 a.m. 
  • Tuesday, August 19  No advising or signature services
  • Wednesday, August 20  No advising or signature services
  • Thursday, August 21  No advising or signature services
  • Friday, August 22  1:30 – 3:00 p.m.

After August 22, the advising hours will return to the schedule listed below. 

Schedule an international student advising appointment. As a courtesy to your fellow international students, please schedule only one appointment you know you can attend. Should you be unable to make your scheduled appointment, please refer to your appointment confirmation email for cancellation instructions. 

  • Monday 9 – 11:30 a.m.
  • Tuesday 1:30 – 4:00 p.m
  • Wednesday 1:30 – 4:00 p.m
  • Thursday 9 – 11:30 a.m. and 1:30 – 4:00 p.m
  • Friday 1:30 – 4:00 p.m

Please note: The following services do not require an appointment, however, you must come in during the advising hours listed above:

  • Travel Signature on your I-20 or DS-2019
  • Employment Verification Letter for SSN Application
  • Concurrent Enrollment Letter Requests
  • Change of Major I-20
  • Obtain transfer complete I-20
  • Signing a Q-drop form (if you will still maintain full-time enrollment)
  • Enrollment Verification Letter (for Exchange Students)

Exchange Student Advising

Appointments with the Exchange Advisor are reserved for students who are on a reciprocal exchange from a partner university. Student interns and visiting scholars should make an appointment with a scholar advisor for their needs.

The Exchange Advisor is available at the following times:

    • Monday, Tuesday, and Friday 3:00 – 4:30.

    Schedule an appointment with the Exchange Student Advisor. As a courtesy to your fellow exchange students, please schedule only one appointment you know you can attend. Should you be unable to make your scheduled appointment, please refer to your appointment confirmation email for cancellation instructions. 

    Please note: The following services do not require an appointment. You may come in between the above hours without an appointment, to request the following:

    • Travel Signature on your DS-2019
    • Employment Verification Letter for SSN
    • Signing a Q-Drop form (if you will still maintain full-time enrollment)
    • Enrollment Verification Letter

    For general questions, please email: exchangeadvisor@austin.utexas.edu.

    Sponsored Student Advising

    The Sponsored Student Advisor supports students who are sponsored by a government, company, or organization which utilizes 3rd party billing. The Sponsored Student Advisor assists with issues involving immigration, sponsorship and billing, general insurance and tax questions, and also advises students on questions related to academic progress and personal considerations. Sponsored students are encouraged to make an appointment, but can always email Tina Fiet, Sponsored Student Advisor, to suggest an alternate time that may be more convenient. Schedule an appointment with the Sponsored Student Advisor.

    Sponsored Student Appointments are available at the following times:
    Please note that students are encouraged to make an appointment during one of these allotted times, but that the Sponsored Student Advisor and Assistant Director of Sponsored Student Services are available to support students outside of these appointments as well.

    • Monday 1:30-2:30 p.m.
    • Tuesday 1:30-2:30 p.m.
    • Wednesday 10:00-11:30 a.m.
    • Thursday 10:00-11:30 a.m.
    • Friday 1:30-2:30 p.m.

    For general sponsored student questions, please email: sponsoredstudent@austin.utexas.edu.

    Faculty & Scholar Advising

    Appointments are required for faculty and scholar advising services.  Click one of the links below to schedule an appointment:

      Insurance Advising

      To see insurance advising hours or schedule an appointment, please see the insurance appointments page.