Overseas Insurance

All international student travel covered by the Student Travel Policy for International Locations includes mandatory enrollment in the UT International Insurance Coverage program--Overseas Insurance. The Overseas Insurance policy applies to students:

  • participating in UT Austin sponsored or affiliated study abroad programs
  • conducting independent research abroad
  • attending international conferences
  • traveling abroad as a member of registered or sponsored student organizations
  • participating in internships organized or sponsored by UT Austin representatives

This program costs $19 per week and includes

  • International Travel Accident & Sickness Insurance administered by ACE/Chubb Insurance. Policy # GLMN04969340
  • International SOS (ISOS) emergency assistance coverage. UT Member #11BSGC000037
  • General liability coverage

Though some students will be dually covered by a national health care program and/or a program provider insurance policy, all UT-Austin students are required to enroll in mandatory coverage through UT. The only exception is UT-Austin students studying abroad in their home country. These students may still use ISOS assistance and the general liability coverage component of Overseas Insurance if they choose. Contact the Health & Safety Coordinator (travelabroad@austin.utexas.edu) for more information.

We recommend that all students retain their domestic (US-based) health insurance coverage while they are abroad in case they are forced to return to the United States before their program is over for any reason, such as a medical emergency. Please also be aware that Overseas Insurance does not satisfy the coverage requirements outlined by the Affordable Care Act. 

 

  • Register travel through the MySAO Portal. You will be automatically enrolled in Overseas insurance when you are accepted into the program.
  • Find your Overseas Insurance charges on your What I Owe page. It is due 10 days before your program start date.
  • Pay insurance based on the travel dates recorded in the MySAO Portal. You will also be covered two weeks before and two weeks after your listed program dates, free of charge. If you need additional travel insurance, you can secure it from the carrier of your choice.
  • Receive an International Emergency Contact Card from your Program Coordinator, at a pre-departure orientation, or download one. The cards list the ISOS and ACE/Chubb policy numbers and contact information.
  • Download the International SOS Assistance App. In addition to giving you access to valuable health and safety information about your location, you are also able to chat directly with an ISOS case manager. 
  • Register travel using the International Travel Registry (ITR). You will be automatically enrolled in Overseas Insurance.
  • Find your Overseas Insurance charges on your What I Owe page. It is due 10 days before your listed travel start date.
  • Overseas Insurance coverage dates and charges are calculated based on the travel dates recorded in the ITR. You will be covered two weeks before and two weeks after your listed program dates, free of charge. If you want travel insurance beyond that time period you will have to arrange it with the carrier of your choice.
  • Download our emergency contact card or pick up a paper copy from the International Office before you depart. The cards list the ISOS and ACE/Chubb policy numbers and contact information.
  • Download the International SOS Assistance App. In addition to giving you access to valuable health and safety information about your location, you are also able to chat directly with an ISOS case manager. 

How to Use International SOS (ISOS)

  • Online country guides including cultural tips and health and safety information
  • Online travel advisory information for every country, and current travel recommendations.
  • The availability of medications in a host country.
  • To access the site, visit Internationalsos.com and enter the UT membership number: 11BSGC000037.
  • specific prescription drug benefits abroad
  • questions about coverage for expected (anticipated) medical expenses abroad
  • itinerary specific security advice
  • need to see a doctor due to illness or injury
  • need to speak to a nurse or Western-trained doctor
  • need to speak to a counselor or therapist, either over in person or over the phone
  • need to be evacuated due to civil uprisings or natural disasters
  • are the victim of a crime and need emergency services
  • lose your travel documents or need legal help
  • want UT officials to be aware of your situation; you will have to give consent to ISOS to share the information with UT officials

ACE/Chubb

Students are covered by a robust Travel Accident and Sickness Insurance policy. When a student needs minor medical care, they should be prepared to pay for medical expenses. Afterward, they have 90 days to download a claim form from ACE/Chubb North American Claims and file it with the company. In cases in which medical fees exceed $500, ISOS can process a direct payment on the student’s behalf. You can see a brief summary of all elements included in student overseas insurance.

These instructions explain how to file claims. We strongly recommend scanning and emailing claim information to facilitate tracking. ACE American Insurance Company Telephone: #800-336-0627 (from within the US) C/O Ms. Diane Basa #302-476-6194 (from outside of the US) Accident & Health Claims Fax: #302-476-7857 P.O. Box 5124 UT Policy Number: GLMN04969340 Scranton, PA 18505 Email: ACEAandHClaims@acegroup.com

Claim Forms

All benefits are described in the policy brochure. For all claim forms, the policyholder is the University of Texas System, and the group policy number is GLMN04969340. 

General Liability

If a student accidentally harms a person or property while overseas, The University of Texas System International General Liability insurance pays financial compensation to the injured party. If necessary, the liability insurance will provide defense assistance.

Visa Letters & Overseas Insurance Inquiries

If you are asked to provide official UT-Austin Proof of Insurance documentation for your time abroad, email travelabroad@austin.utexas.edu and include "ATTN: Overseas Insurance" in the subject line.

Students also should maintain their U.S. health insurance coverage in case they need treatment when they return to the United States.