FAQ: Passport and ID Services

Frequently Asked Questions

  • Arrive earlier in the day. Mornings are best.
  • Fill out all the forms out before you arrive. You can download the DS-11 form from the U.S. Department of State's website.
  • Thursday and Friday are our busiest days. Expect longer wait times on Thursday and Friday afternoons.

Only photo and processing fee can be paid with cash, credit card or check. Passport fees must be paid by check or money order.

Yes, everyone has to be present for the entire process.

Yes, you must submit the originals. It will be mailed back to you 7 business days after getting the new book and/or passport.

Call the National Passport Information Center (1-877-487-2778) or go to their website for information.

Yes, but we will need a secondary form of ID (g.e. Social Security number card, student I, valid foreign ID, voting card, insurance card, utility bill with name and address, etc.)