Emergency Support

In case of emergency, please follow the steps below:

Emergency Support

Students requiring any type of emergency assistance abroad are instructed to contact International SOS at +1-215-942-8478. International SOS accepts collect calls, and is available 24/7 to assist with overseas medical, security or legal emergencies. As an alternative, students may also call UTPD at +1-512-471-4441.

Emergency E-mail

Our e-mail address is: emergencyabroad@austin.utexas.edu.

Safety Updates

To view current UT Safety Updates regarding international locations click here.

Questions or Concerns about Health & Safety

Please contact the Global Risk & Safety team in the UT International Office at +1-512-232-9581 if you have any questions or concerns about non-emergency health and safety issues (8 am – 5 pm CST).

Emergencies: Immigration v. Non-Immigration

Non Immigration Related Emergencies

Personal injury, urgent and unexpected hospitalization, sexual assault, automobile accident, robbery, missing persons. If you are experiencing a non-immigration-related emergency:

  • If you are on campus, call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate International Office staff.
  • If you are off campus, call 911.
  • After you receive assistance, notify ISSS. 

Immigration Related Emergencies

Trouble at the U.S. Port of Entry, immediate danger of being deported from the United States, arrest, detention by a federal officer.

If you are experiencing an immigration-related emergency:

  • Call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate International Office staff member.
  • Do not call 911 for immigration-related emergencies!

Immigration-Related Issues & Questions

  1. Complete a shipping request via eShipGlobal
  2. Email to hotline@austin.utexas.edu in order to request a new I-20/DS-2019. Be sure to include your UT EID in the email.
  1. Complete a shipping request via eShipGlobal
  2. Send an email to hotline@austin.utexas.edu in order to request a reprinted I-20/DS-2019. Be sure to include your UT EID in the email.
  1. If you receive Form I-515, you have 30 days from the date of entry to submit your immigration documents to the Student and Exchange Visitor Program Office (SEVP).
  2. Please schedule an appointment with ISSS when the office reopens so we can assist you in preparing your paperwork.
  1. Please contact your local embassy to apply for a replacement. Some embassies require a police report in the case of a stolen passport. If your paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.
  2. Schedule an appointment with ISSS when the office reopens so we can help you reapply for a new I-94 card.
  1. Let your department know about the delay, and ask if they can accommodate a late arrival.
  2. Please contact ISSS when the office reopens to explore your options.
  1. If you have been admitted to the University of Texas at Austin for the upcoming semester and need an I-20 or DS-2019, make sure to complete and upload the Certification of Financial Responsibility form.
  2. When the office reopens, an international student advisor will review your form and issue your immigration document.