In case of emergency, please follow the steps below:
Students requiring any type of emergency assistance abroad are instructed to contact International SOS at +1-215-942-8478. International SOS accepts collect calls, and is available 24/7 to assist with overseas medical, security or legal emergencies. As an alternative, students may also call UTPD at +1-512-471-4441.
Our e-mail address is: firstname.lastname@example.org.
To view current UT Safety Updates regarding international locations click here.
Questions or Concerns about Health & Safety
Please contact the Global Risk & Safety team in the UT International Office at +1-512-232-9581 if you have any questions or concerns about non-emergency health and safety issues (8 am – 5 pm CST).
Emergencies: Immigration v. Non-Immigration
Non Immigration Related Emergencies
Personal injury, urgent and unexpected hospitalization, sexual assault, automobile accident, robbery, missing persons. If you are experiencing a non-immigration-related emergency:
- If you are on campus, call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate International Office staff.
- If you are off campus, call 911.
- After you receive assistance, notify ISSS.
Immigration Related Emergencies
Trouble at the U.S. Port of Entry, immediate danger of being deported from the United States, arrest, detention by a federal officer.
If you are experiencing an immigration-related emergency:
- Call the UT Police Department at (512) 471-4441. Explain your situation and you will be connected to the appropriate International Office staff member.
- Do not call 911 for immigration-related emergencies!
Immigration-Related Issues & Questions
- If you receive Form I-515, you have 30 days from the date of entry to submit your immigration documents to the Student and Exchange Visitor Program Office (SEVP).
- Please schedule an appointment with ISSS when the office reopens so we can assist you in preparing your paperwork.
- Please contact your local embassy to apply for a replacement. Some embassies require a police report in the case of a stolen passport. If your paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.
- Schedule an appointment with ISSS when the office reopens so we can help you reapply for a new I-94 card.
- Let your department know about the delay, and ask if they can accommodate a late arrival.
- Please contact ISSS when the office reopens to explore your options.
- If you have been admitted to the University of Texas at Austin for the upcoming semester and need an I-20 or DS-2019, make sure to complete and upload the Certification of Financial Responsibility form.
- When the office reopens, an international student advisor will review your form and issue your immigration document.