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Emergency Issues When ISSS is Closed

Immigration-Related Issues and Questions

Travel Signatures

If you are leaving the United States before the office reopens or you are already overseas and in need of a travel signature, please complete a shipping request via eShipGlobal and send an email to hotline@austin.utexas.edu in order to request a new I-20/DS-2019. Be sure to include your UT EID in the email. The immigration document will be issued and sent to you when the office reopens.

Lost/Stolen I-20 or DS-2019

If you need your I-20/DS-2019 reprinted before the office reopens or you are already overseas, please complete a shipping request via eShipGlobal and send an email to hotline@austin.utexas.edu in order to request a reprinted I-20/DS-2019. Be sure to include your UT EID in the email. The immigration document will be issued and sent to you when the office reopens.

Received I-515 at Port of Entry

If you are unable to receive a new I-20/DS-2019 before you travel back to the United States, you will likely receive a Form I-515 at the Port of Entry into the United States. If you receive Form I-515, you will have 30 days from the date of entry for the Student and Exchange Visitor Program (SEVP) Office to receive your documents. Please schedule an appointment with ISSS when the office reopens so that an advisor can assist you with compiling your paperwork.

Lost/Stolen Passport

If your passport has been lost or stolen while you are in the United States, please contact your local embassy to apply for a replacement. Please note some embassies require a police report in the case of a stolen passport. If your paper I-94 card has been lost as well, you must file an application with USCIS for a replacement. Schedule an appointment with ISSS when the office reopens to discuss how to apply for a new I-94 card.

Visa Delays

If you are a new student/scholar experiencing administrative processing or other visa delays that may prevent you from receiving your visa by the program start date listed on your immigration document, please inform your department of the delay and inquire whether a delayed arrival may be accommodated. Please contact ISSS when the office reopens to explore your options.

If you are a continuing student/scholar experiencing delays with your visa renewal, please contact your department and ISSS when the office reopens to discuss your situation.

New Student in Need of I-20/DS-2019

If you have been admitted to the University of Texas at Austin for the upcoming semester, please be sure you have completed and uploaded the Certification of Financial Responsibility (CFR). When the office reopens, an international student advisor will review your CFR and issue your immigration document.

Health Insurance

For questions about using your health insurance, please refer to our frequently asked questions for further information.

Other Emergencies

Examples of Immigration-Related Emergencies: Trouble at the U.S. Port of Entry, immediate danger of being deported from the United States, arrest, detention by a federal officer.  

Examples of Non-Immigration-Related Emergencies: Personal injury, urgent and unexpected hospitalization, sexual assault, automobile accident, robbery, missing persons.

If you are experiencing a true emergency:

Call the UT Police Department at (512) 471-4441 for all immigration-related emergencies or emergent events that occur on campus. Explain your situation and your call will be routed to the appropriate International Office staff member.

Call 911 if you have an off-campus emergency (do not call 911 for immigration-related matters). After you have received assistance, notify ISSS.