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Emergency Issues When ISSS is Closed

Travel Signatures 

Lost/Stolen I-20 or DS-2019

Received I-515 at Port of Entry

Lost/Stolen Passport

Visa Delays

New Student in Need of I-20/DS-2019

Health Insurance

Emergencies: Immigration v. Non-Immigration 

Examples of Immigration-Related Emergencies: Trouble at the U.S. Port of Entry, immediate danger of being deported from the United States, arrest, detention by a federal officer.  

Examples of Non-Immigration-Related Emergencies: Personal injury, urgent and unexpected hospitalization, sexual assault, automobile accident, robbery, missing persons.

If you are experiencing a true emergency:

  • If you are on campus, call the UT Police Department at (512) 471-4441 for all immigration-related emergencies or urgent events that occur on campus. Explain your situation and the respondent will transfer your call to the appropriate International Office staff member.
  • If you are off campus, call 911. Note: After you receive assistance, notify ISSS. Do not call 911 for immigration-related questions.

Immigration-Related Issues and Questions

Travel Signatures

If you are leaving the U.S. before ISSS re-opens, or you have already left and need a travel signature:

  1. Complete a shipping request via eShipGlobal 
  2. Send an email to hotline@austin.utexas.edu in order to request a new I-20/DS-2019. Be sure to include your UT EID in the email. 

We will issue your document and send it to you when the office reopens. 

Lost/Stolen I-20 or DS-2019

If you need a copy of your I-20/DS-2019 before the office reopens, or you are already overseas:

  1. Complete a shipping request via eShipGlobal 
  2. Send an email to hotline@austin.utexas.edu in order to request a reprinted I-20/DS-2019. Be sure to include your UT EID in the email. 

We will issue your document and send it to you when the office reopens. 

Received I-515 at Port of Entry

If you don't receive a new I-20/DS-2019 before you travel back to the U.S., you will probably receive a Form 1-515 when you arrive at the Port of Entry into the U.S. If you receive Form I-515, you have 30 days from the date of entry to submit your immigration documents to the Student and Exchange Visitor Program Office (SEVP). 

Please schedule an appointment with ISSS when the office reopens so we can assist you in preparing your paperwork.

Lost/Stolen Passport

If your passport is lost or stolen while you are in the United States, please contact your local embassy to apply for a replacement.

Note: Some embassies require a police report in the case of a stolen passport. If your paper I-94 card has been lost as well, you must file an application with USCIS for a replacement.

Schedule an appointment with ISSS when the office reopens so we can help you reapply for a new I-94 card.

Visa Delays

If you are a new or continuing student or scholar, and are experiencing visa delays that might prevent you from starting school or work by your official program start date:

  1. Let your department know about the delay, and ask if they can accomodate a late arrival. 
  2. Please contact ISSS when the office reopens to explore your options.

New Student in Need of I-20/DS-2019

If you have been admitted to the University of Texas at Austin for the upcoming semester and need an I-20 or DS-2019:

  1. Make sure to complete and upload the Certification of Financial Responsibility (CFR) form.
  2. When the office reopens, an international student advisor will review your form and issue your immigration document.

Health Insurance

For questions about your health insurance, please refer to our frequently asked questions for further information.